August 25, 2009
Alton, Fredericktown, Grant City, Lancaster, Memphis & Thayer License Offices Are Last Bids to Be Issued
JEFFERSON CITY - Interested bidders will compete for the management contracts of six local motor vehicle license offices through a new process implemented by Gov. Jay Nixon. This process replaces the former system of political patronage that awarded offices to people based on their political connections.
"Although some license offices in the past were awarded to local cities or not-for-profit groups, most were given away to political supporters," Gov. Nixon said. "Under the new system, however, any interested person or group can submit detailed plans, and the best plan will be chosen without regard for politics or patronage."
All 183 of Missouri's local license offices will undergo this new competitive bidding process this year. This new system, championed by Gov. Nixon, was put into state law after it was approved by large, bipartisan majorities in the Missouri General Assembly.
"Legislators from both political parties realized that customer service and efficient office operations should be what's most important when awarding a license office," Gov. Nixon said.
The last six offices put up for bid this week are in Alton, Fredericktown, Grant City, Lancaster, Memphis and Thayer. Bidders will have five weeks (or until September 29) to respond to bid proposals overseen by the Office of Administration (OA). Teams from the Missouri Department of Revenue will evaluate the bids.
Alana M. Barragán-Scott, acting director of the Department of Revenue, stressed the need for interested bidders to be specific in how they will improve operations.
"Bidders must fill out detailed proposals," she said. "It's important for bidders to be specific about how they will deal with customer complaints, assist elderly or disabled patrons, measure customer satisfaction, and how they will cope with peak customer demands at the end of the month."
Common transactions that take place at local license offices include renewing or applying for a driver license, renewing or applying for registration on motor vehicles, boats and outboard motors, and applying for titles and paying sales taxes on these units.
Copies of the Request for Proposals (RFPs) that bidders will use to develop their bids can be viewed at https://www.moolb.mo.gov/. To review an RFP, select "Guest" on the home page, click on "Open Bids By Agency," then scroll through the list of bids until the appropriate bid is located. (Bid numbers for this week's offices are located below.) Additional information regarding the bidding process can be obtained at http://oa.mo.gov/purch/vendorinfo/DORoffices.pdf or by calling OA at (573) 751-2387.
The time to bid for 147 of Missouri's 183 license offices has ended. The list of bidders on offices for which the bidding time has closed can be obtained at http://oa.mo.gov/purch/dorlist.pdf. Sixty-three offices have been awarded under the new bidding process. For a list of winning bids for license offices, please go to http://oa.mo.gov/purch/awardedfeeoffices.pdf.
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