November 5, 2009
License Office Agents Named in Monroe City, North St. Louis County, Owensville, Paris, Princeton, Sarcoxie & Wentzville
JEFFERSON CITY - Management contracts for seven more local motor vehicle and license offices were awarded today using a reformed process that allows both incumbent agents and challengers to compete to operate the offices.
"Customer service and financial efficiencies are the top criteria of the new system," said Gov. Jay Nixon. "I made the reform of the awarding of license offices one of my top priorities, and we have come a long way in a short time."
The seven offices awarded today are in Monroe City, North St. Louis County, Owensville, Paris, Princeton, Sarcoxie and Wentzville. All of the offices will remain at their current locations, except in Paris.
Bidders have the option of returning a portion of the office's revenues to the state. Two of this week's winning bidders will return some of their revenues. The estimated amount of money that will be returned to the state in the first contract year from the 134 offices that have been awarded so far under the new bidding process is $753,621.
The Monroe City License Office has been awarded to the incumbent agent, which is the city government of Monroe City. The city has been the office agent since 1997, and it submitted the only bid for the office. No return to the state was included in the bid. The office is located at 109 Second St.
A new agent, Invaluable Solutions, LLC, has been awarded the management contract for the North (St. Louis) County License Office. The company, which specializes in business and office management consulting, is associated with Neal and Becky Mumma of St. Louis. The winning bid was one of four that were submitted. The office is located at 10990 New Halls Ferry Rd., and a 12.25 percent ($51,112) first-year return to the state was included in the bid.
The Owensville License Office, located at 1106 W. Highway 28, has been awarded to the incumbent agent, the Gasconade County Farm Bureau Service Co., Inc. The local Farm Bureau affiliate has been the office agent since 1976. The winning bid was the only one submitted, and no return to the state was included in the bid.
Christy Barton of Paris has been named as the agent for the Paris License Office. Barton has been the incumbent agent since 1990, and she submitted the only bid. The office will move from 301 S. Main St. to a new location at 112 S. Main St. No return to the state was included in the bid.
The Princeton License Office management contract has been awarded to Donna P. Herdrich of Princeton, who has been the incumbent agent since 1994. Herdrich's bid was the only one submitted, and no return to the state was included. The office is located at 703 W. Hickland St., Suite B.
The City of Sarcoxie has been selected to be the agent for the Sarcoxie License Office. The office is located at 111 N. Sixth St. The city has been the office agent since 2007, and the city's bid was one of two submitted. No return to the state was included in the winning bid.
The Wentzville License Office, located at 807-B E. Pearce Blvd., has been awarded to a new agent, Elle Management, LLC. The company is associated with Terri House Harris of O'Fallon, who is the current manager of the Ferguson License Office and the former manager of the Bridgeton and St. Charles offices. Jacqueline Hosack and Megan Leone, both of O'Fallon, are also associated with the enterprise. The group's winning bid, which was one of eight submitted, included a 5 percent ($14,126) return to the state.
Details about any changes in office operations, if any, will be announced by the agents.
Although Gov. Nixon authorized the Missouri Department of Revenue to implement the new bidding system in January, it didn't become part of state law until legislation was signed by the Governor this past summer. The new law was overwhelmingly approved by both Republican and Democratic members of the Missouri Legislature.
Of the 134 offices awarded so far, 77 have gone to incumbents or been awarded to relatives or groups associated with incumbent agents. Fifty-seven of the offices have been awarded to new agents. Of the 183 total offices, bidding has closed on 181, and two remain open. For a list of winning bidders for license offices, please go to http://oa.mo.gov/purch/awardedfeeoffices.pdf.
Alana M. Barragán-Scott, director of the Missouri Department of Revenue, noted that the new bidding system provides all offices a chance to improve.
"Even when an office is awarded to an incumbent agent, that person or group has had to re-examine all office operations and make specific promises on how they'll treat customers," she said. "This is a healthy process that encourages better operations, no matter if the office stays with the current agent or goes to a new bidder."
All local license offices provide services that are overseen by the Department of Revenue, but each office is operated by an independent contractor. Transactions that are conducted at these offices include the issuance and renewal of driver licenses, issuance of titles for motor vehicles, and the issuance and renewal of registration for motor vehicles, boats and outboard motors.
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