New Missouri Driver Licenses and Nondriver Identification Cards


Why did the Missouri Department of Revenue change the format of driver licenses and nondriver licenses, and change the issuance process?

These changes were implemented to enhance security and help reduce the risk of identity theft and other kinds of fraud. Driver licenses and nondriver licenses have new security features, and are printed in one, secure facility.

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What documents do I need to bring with me to obtain a driver license or nondriver license?

You must provide documents to verify your name, date of birth, place of birth, social security number, and Missouri residential address. If you have a “mail-to” address in addition to your residential address, you also must provide proof of the mail-to address.

If you are renewing your driver license or nondriver license, the list of documents required can also be found on the back of your renewal postcard:

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What changed with this new program?

Applicants may still go to any Missouri license office they choose, and the application process and fees remain the same. At the license office, the applicant receives a temporary, paper document and may keep the old license card, which will be punched “VOID.” The permanent license will be produced at a single, secure facility, and arrive in the mail at an applicant’s home within 7 to 10 business days. Overall, time spent in the license office should decrease.

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How is this new process more secure than handing me a driver license or nondriver license in the license office?

Mailing the license card helps detect and prevent fraud and identity theft by requiring a valid address, and allows extra security precautions to be taken prior to issuing the permanent license, so that individuals who might pose as someone else will not be able to receive a license on the spot.

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How is the driver license or nondriver license mailed so that it is not obvious there is a card inside?

The license card is mailed in a regular envelope through the U.S. Postal Service, similar to the way a credit card or passport is mailed. The envelope is unmarked and does not suggest or reveal the contents.

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Does the change affect both driver licenses and nondriver licenses?

Yes. All new and renewed driver licenses and nondriver license are issued in the new format, using the new process.

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What are the differences between the old and new licenses?

The new license includes security features such as a laser perforation (holding the license up to a light will reveal a “MO” perforation) and special printing that reacts to UV light. There’s even a special, vertical arrangement for "Under-21" licenses. Click here to review the new formats and security features.

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Is there any additional cost for the temporary document or the new license?

No.

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My driver license or nondriver license does not expire for a few more years. Do I need to do anything now?

No. The new driver license or nondriver license will be issued to you when you renew, apply for a duplicate, or change your address on your license.

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How long will it take to get my driver license or nondriver license in the mail?

You should receive your driver license or nondriver license within 7 to 10 business days.

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What happens if the post office is unable to deliver my driver license or nondriver license?

If the U.S. Postal Service cannot deliver your license to the address you provided, it will be returned to the Missouri Department of Revenue. The Department will hold the card for 30 days. If you do not contact us within 30 days indicating you did not receive the license or card, it will be destroyed. You may contact the Department at 573-526-2407 or dlbmail@dor.mo.gov for assistance.

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What does the temporary document look like?

It’s a paper document with the same identifying information and photo that will be on your permanent license. The state seal and the word “TEMPORARY” are printed with temperature-sensitive ink that fades with exposure to warmth. Use it like a normal license or nondriver license. Click here to review the new formats and security features.

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Does the temporary document expire?

Yes. The temporary document is only valid for 30 days from the date of issuance. The expiration date is printed on it.

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What if it appears that my driver license, instruction permit, or nondriver license will not arrive before my paper temporary paper document expires? Do I have to come in to get another temporary document?

While the majority of licenses should be received in the mail within 10 working days, some transaction types require additional time for review or processing.

If you have not received your actual license in the mail and your temporary driving document is due to expire within 5 to 7 days, you may contact the Department for assistance.

If it is determined that additional time is required for mailing:

To replace a license card not received by mail at least 25 working days after mailing date and not more than 90 days from the date of application, you may apply for a "duplicate" at any Missouri license office. The transaction may be processed at no fee as long as there are no data changes requested. If your residential address changed from the original application or other data changes are requested, the standard duplicate transaction fee will be charged.

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If my temporary document is lost, stolen or destroyed can I get another one?

Yes. The duplicate license fee will be charged.

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Do businesses accept the temporary document as identification for cashing checks, buying alcohol or tobacco products, entering gambling facilities, and the like?

Although it is generally up to a business to decide what type of identification is acceptable to it, the Department is working to inform businesses about the new licenses and process. Because most other states already issue temporary documents, some businesses may already be familiar with such documents. If you experience a problem with a business accepting your temporary document, please contact the Department at 573-526-2407 or dlbmail@dor.mo.gov. We will work with the business to try to resolve the issue.

Temporary document holders may also want to carry the old license card (which will have been punched “VOID”) along with the temporary document until they receive the permanent license in the mail.

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Do the Social Security Administration, Transportation Security Administration, and other government agencies accept the temporary document as identification?

U.S. federal agencies are familiar with the temporary document issued by other states. To ensure that Missouri’s temporary documents are recognized and accepted, the Department has worked with federal entities, including airports, to inform them about the temporary document.

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Was this change required by the Federal Real ID Act?

No.

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How may I contact the Missouri Department of Revenue?

You may reach us by phone at 573-526-2407 or by e-mail at dlbmail@dor.mo.gov.

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