Consumer Complaints Regarding Motor Vehicle Dealers

The Department of Revenue is responsible for the titling and registration of all motor vehicle manufacturers, retail and wholesale motor vehicle dealers, boat dealers, and wholesale and public motor vehicle auctions. Motor vehicles include new and used cars, including historic and classic cars, boats, motorcycles and recreational vehicles. The Department of Revenue may take disciplinary action against motor vehicle dealers and manufacturers that violate Missouri dealer licensing provisions.

Frequently Asked Questions

When should I file a complaint against a dealer with the Department of Revenue?

How do I file a Complaint with the Department of Revenue?

What happens after the Department of Revenue receives my complaint?

Your complaint will be reviewed by the Department of Revenue. If the complaint is not approved for further investigation, you will be notified by mail. If the complaint is approved for investigation, it will proceed through Department channels to resolve cases that are violations of the statutes or rules applicable to the Department of Revenue.

The Department of Revenue cannot represent you in proceeding against a motor vehicle dealer. In accordance with statute, the Department of Revenue can only pursue the State’s interest in regulating motor vehicle dealers, which may or may not benefit you directly.

If you are seeking damages or other remedies from a particular motor vehicle dealer, in addition to completing the consumer complaint form, you may choose to obtain private counsel. You may also file a complaint with the Attorney General’s office.

Who can I contact for more information?

Missouri Department of Revenue, Dealer Licensing Section
PO Box 43
Jefferson City, MO 65105
Phone: 573-526-3669
E-mail: [email protected]