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September 25, 2017

Ken Zellers joins the Department of Revenue as Chief Operating Officer

JEFFERSON CITY

Ken Zellers of St. Louis County, Mo., has joined the Department of Revenue (DOR) as its new Chief Operating Officer (COO).

As part of this leadership role, Zellers will take responsibility for all operational aspects of the Department, including the Tax, Motor Vehicle and Driver License and Administration divisions. He will also oversee the transformation of the DOR in terms of organizational design, infrastructure, performance assessment and culture.

Before joining DOR, Zellers held numerous senior roles at Anheuser-Busch InBev, most recently serving as Global Quality Director. Anheuser-Busch InBev is a global consumer products company which employs over 200,000 people worldwide and generates $60 billion in annual sales. In this role, Zellers was responsible for improving the overall customer/consumer experience by collecting and analyzing relevant global call center data.  Zellers also served on the North American Wholesaler Advisory Board representing Anheuser-Busch InBev and over 750 U.S. distribution centers and product wholesalers. In prior roles with Anheuser-Busch InBev, Zellers served as Senior Director of Human Resource Operations, a member of the Human Resource Operating Committee, and Global Director of Compensation.

“Ken has dedicated his career to developing and implementing processes that improve quality and efficiency while reducing cost,” said DOR Director Joel Walters. “He is a proven leader and will bring strong skills to the Department of Revenue which will make a tremendous difference in our plans to raise the bar strategically and operationally to the benefit of the DOR team and the citizens of the state of Missouri.”

Zellers holds a bachelor’s degree in business administration from Missouri Baptist University in St. Louis.   

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