Kenneth (Ken) Zellers was named Director of the Department of Revenue by Governor Mike Parson on Oct. 2, 2019. He joined the Department in September 2017 as its new Chief Operating Officer and also served the people of Missouri as Acting Director beginning in March 2019.
Ken is leading transformation at the Missouri Department of Revenue by developing strategies that promote a desirable culture and effectively drive diverse operations. His areas of focus include artificial intelligence, economic development, digital convenience, improved vendor and third-party relationships, and enhanced team building practices. Under Ken’s leadership, the Department of Revenue improved customer service by successfully implementing the first state agency virtual assistant in Missouri. Since inception, the Department of Revenue Answers (DORA) chatbot has offered 24/7 assistance to customers by providing nearly 2.5MM responses in the first 19 months.
Prior to joining the Missouri Department of Revenue Ken held numerous senior roles in Anheuser-Busch InBev, most recently serving as Global Director, Operations Brewing and Quality. Anheuser-Busch InBev is a global consumer products company which employs over 200,000 people world-wide and generates $60 billion in annual sales. In this role Ken was responsible for improving the overall product quality and customer/consumer experience, by collecting and analyzing relevant global call center data. Ken also served on the North American Wholesaler Advisory Board representing Anheuser-Busch InBev and over 750 U.S. distribution centers and product wholesalers. In prior roles with Anheuser-Busch InBev Ken served as Senior Director Human Resource Operations, a member of the Human Resource Operating Committee, and Global Director of compensation.
Prior to joining Anheuser-Busch InBev, Ken was employed with Citicorp Acceptance and Finance, a division of Citibank, as a Manager of Quality and Exceptions Processing.
Ken was born and raised in Missouri and strives to make the DOR the very best place to work in Missouri while putting the citizens of Missouri first. Ken holds a bachelor’s degree in business administration from Missouri Baptist University in St. Louis.