Department of Revenue News Release
July 09, 2018Department of Revenue tax assistance offices help over 2,500 customers during first six months since reopening
The Missouri Department of Revenue is today reporting that its five tax assistance offices have helped more than 2,500 customers and collected about $1.6 million in revenue since reopening in December 2017. The offices are located in Jefferson City, Joplin, Kansas City, Springfield and St. Louis.
“The Department of Revenue’s five tax assistance offices are helping to provide customers with much-needed tax help and are an example of the Department’s emphasis on customer experience,” said Taxation Division Director Mark Godfrey.
Specifically, from Dec. 1 through the end of FY18 (June 30), the five offices assisted 2,560 customers with their individual and business tax matters. During that same time period, the offices also collected close to $1.6 million in individual and business tax revenue, from current and delinquent taxpayers.
“After the Department’s tax assistance offices closed in 2014, customers needing tax help had no choice but to call,” said Department Director Joel Walters. “Our call center agents do a fantastic job and provide great service, but we also want customers to have the option of receiving expert, face-to-face assistance. I’m pleased that so many taxpayers have already taken advantage of our tax assistance offices, and we look forward to serving even more citizens in this new fiscal year.”
Tax experts are available at all five locations to provide assistance with business tax registration, no tax due assistance, accepting payments and accepting completed returns. For other services, such as income tax compliance, corporate income tax questions, and lien/garnishment resolution, customers will be connected with a Department tax employee in Jefferson City. Although individual income tax preparation services are not available, Department employees may be able to connect customers with tax preparation resources.
“Back in May, the Department released its Strategic Management Priorities placemat, which outlines the change initiatives we’re pursuing in order to better serve Missouri citizens, be more focused and efficient, and help make the Department a better place to work; we chose customer service as one of our five placemat themes,” Walters added. “Reopening the tax assistance offices is an example of how the Department is driving initiatives in that space — improving how well we’re able to serve our customers in a way that can be seen and measured.”