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December 06, 2010

State Contract With Bowling Green License Office Agent Canceled; Office Temporarily Closed and Management Contract Will Be Re-Bid

JEFFERSON CITY - The Missouri Department of Revenue and the Office of Administration have canceled the state contract with Meredith Miller, the agent of the Bowling Green License Office.  The office (located at 15 N. Main Cross St.) will be closed until a new agent is named.  But customers in the City of Bowling Green and Pike County area have nearby offices in which they can conduct driver license, titling and other motor vehicle transactions.

"The agent did not live up to the provisions of the contract that she signed with the state, and the Department exercised its option of canceling the contract with her," said Alana M. Barragán-Scott, director of the Missouri Department of Revenue. "I know this action may inconvenience some customers, and it's not an action we took lightly.  But it's vital that agents comply with the conditions of the state contract, and that customers have confidence that their local office is being run in an efficient manner."

Miller had been the agent of the Bowling Green License Office since September of 2009.  According to figures from Fiscal Year 2010, the Bowling Green office conducted 18,394 transactions and charged $62,584 in agent processing fees.

There are several other area license offices where Pike County customers can go to conduct transactions.  The offices, their addresses, phone numbers, and operating hours are:

Louisiana - 202 S. Third St., Suite 113, (573) 754-6864, Monday through Friday, 8 a.m. to 4:30 p.m.; Last Saturday of the month, 9 a.m. to Noon; Closed for lunch (Monday through Friday), 12:30 p.m. to 1:30 p.m.

Vandalia - 200 E. Park St., (573) 594-3131, Monday through Friday, 8 a.m. to 4 p.m.

New London - 112 E. Fourth St., (573) 985-3560, Monday through Friday, 8 a.m. to 5 p.m.; Closed for lunch (Monday through Friday), Noon to 1 p.m.

Elsberry - 106 N. Third St., Suite B, (573) 898-2213, Weekdays (except Wednesday), 9 a.m. to 5 p.m.; Wednesday, 1 p.m. to 5 p.m.; Second and fourth Saturdays, 9 a.m. to 1 p.m.; Closed for lunch (Monday through Friday), Noon to 1 p.m. 

Troy - 850 E. Cherry, Suite D, (636) 528-6533, Monday through Friday, 9 a.m. to 5 p.m.; Saturdays (except last Saturday of month), 9 a.m. to Noon; Last Saturday, 8:30 a.m. to Noon.

A list of all license offices is available at http://dor.mo.gov/offloc/.

Many Pike County citizens can also renew their motor vehicle registrations (license plates) online at www.plates.mo.gov

Citizens with questions about driver license transactions may call (573) 751-4600, and questions about license plate renewal or other motor vehicle-related transactions can be answered by calling (573) 526-3669.  Many questions can also be answered by going to the Department's website at www.dor.mo.gov.

Before the end of the week, the Missouri Office of Administration is expected to issue a Request for Proposal to ask for new bidders to operate the Bowling Green office.  A copy of the RFP that bidders will use to develop their bids will be able to be viewed at https://www.moolb.mo.gov/.  To review an RFP, select "Guest" on the home page, click on "Open Bids By Agency," then scroll through the list of bids until the appropriate bid is located.  Additional information regarding the bidding process can be obtained at http://oa.mo.gov/purch/vendorinfo/DORoffices.pdf or by calling OA at (573) 751-2387. 


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