Department of Revenue News Release
July 14, 2009Competitive Process Will Determine Management of Fayette, Gainesville, Gallatin, Hermann, Marble Hill & Palmyra License Offices
JEFFERSON CITY – In an effort to make fiscal efficiency and customer service the most important factors in determining the management contracts for Missouri’s local motor vehicle and license offices, six more of the local offices will be awarded through a competitive bidding process championed by Gov. Jay Nixon.
“Although some offices in the past were awarded to local chambers of commerce and other not-for-profit groups, most were just given away to people based on which political party they belonged to,” Gov. Nixon said. “Now, each person or group interested in running an office competes to operate the offices, and they have to submit detailed plans that prove they will run the office in an efficient and customer-friendly manner.”
The governor also noted that he recently signed legislation that permanently puts his new competitive bidding process into state law.
“Republicans and Democrats both recognized this new process removes politics from the system and puts customers first,” he said. “These legislators recognized the need for reform and followed my lead by passing this much-needed legislation. There’s no turning back from the progress we’ve made.”
The six offices put up for bid this week are in Fayette, Gainesville, Gallatin, Hermann, Marble Hill and Palmyra. Bidders will have five weeks (or until August 18) to respond to bid proposals overseen by the Office of Administration (OA). Teams from the Missouri Department of Revenue will evaluate the bids.
Alana M. Barragán-Scott, acting director of the Department of Revenue, noted the benefits of the new competitive process.
“When the bidders prepare their plans, the competition forces them to think about how to improve customer service and make sure that the offices are run efficiently,” she said. “Everything from the hours of operation, the accessibility of the office, and how to deal with the busiest times in the office is considered in the business plan submitted by each bidder. The ultimate winners of this more detailed process are the customers who will receive better service.”
Common transactions that take place at local license offices include renewing or applying for a driver license, renewing or applying for registration on motor vehicles, boats and outboard motors, and applying for titles and paying sales taxes on these units.
Copies of the Request for Proposals (RFPs) that bidders will use to develop their bids can be viewed at https://www.moolb.mo.gov/. To review an RFP, select “Guest” on the home page, click on “Open Bids By Agency,” then scroll through the list of bids until the appropriate bid is located. (Bid numbers for this week’s offices are located below.) Additional information regarding the bidding process can be obtained at http://oa.mo.gov/purch/vendorinfo/DORoffices.pdf or by calling OA at (573) 751-2387.
The time to bid for 118 of Missouri’s 183 license offices has ended. The list of bidders on offices for which the bidding time has closed can be obtained at http://oa.mo.gov/purch/dorlist.pdf. Thirty-three offices have been awarded under the bidding process. For a list of winning bids for license offices, please go to http://oa.mo.gov/purch/awardedfeeoffices.pdf.